Terms of Use

1. Acceptance of Terms

By accessing or using our website and online services (“Services”), you agree to these Terms of Use. If you do not agree, please stop using the website.

2. Use of Our Services

Our website allows you to submit documents, track requests, receive updates, and communicate with our team. Features may be updated or adjusted to improve functionality.

3. Your Responsibilities

By using the website, you agree to:

• Provide accurate and complete information
• Upload only documents you are authorized to share
• Keep your login credentials secure
• Use the website lawfully and respectfully

You are responsible for any activity carried out under your account.

4. Accuracy of Information

While we strive to provide accurate information, customs regulations may change. Final decisions are determined by official authorities.

• Website information may not always reflect the latest updates
• You should verify important details directly with our team
• Final customs decisions are determined by official authorities

5. Prohibited Use

You agree not to:

• Disrupt or interfere with website functionality
• Engage in fraudulent or illegal activities
• Upload harmful, malicious, or misleading content
• Impersonate another individual or business

If misuse occurs, we may restrict or suspend access.

6. Document Handling and Compliance

By submitting documents, you acknowledge that they may be forwarded to the appropriate government authorities. You are responsible for ensuring that:

• All information is accurate, complete, and truthful
• Documents meet customs requirements
• Any errors or missing details may cause delays

7. Fees and Payments

Some services may require payment. If fees apply, you will be notified before any charges are made. Timely payments are required to avoid delays.

8. Intellectual Property

By submitting documents, you acknowledge that they may be forwarded to the appropriate government authorities. You are responsible for ensuring that:

• All information is accurate, complete, and truthful
• Documents meet customs requirements
• Any errors or missing details may cause delays

9. Third-Party Links

Our website may contain links to external sites. We are not responsible for their content, practices, or policies.

10. Limitation of Liability

We are not responsible for:

• Technical issues, downtime, or interruptions
• Delays caused by customs authorities or third-party partners
• Problems resulting from inaccurate information provided by users

Your use of the website is at your own discretion.

11. Termination of Access

We may restrict or terminate your access if these Terms are violated or if the platform is misused. You may stop using the website at any time.

12. Changes to Terms

We may revise these Terms of Use occasionally. Continued use after changes means you accept the updated Terms.