1. Overview
This Privacy Policy explains how we collect, use, and protect the information you share with us when you use our website and services.
2. Information We Collect
2.1 Information You Provide
We collect information when you submit forms, upload documents, contact us, or create an account.
This may include:
- Your name and contact details
- Business and shipment information
- Customs-related documents such as invoices, IDs, certificates, and permits
- Any additional details required to process your request
2.2 Information Automatically Collected
When you use the website, we may automatically gather technical information such as:
- IP address and device type
- Browser details
- Pages visited and time spent
2.3 Information From Third Parties
When necessary for customs processing, we may receive information from:
- Shipping companies and forwarders
- Payment processors
- Government platforms related to customs and trade
- Logistics partners involved in your service
3. How We Use Your Information
We use the information we collect to:
- Provide customs-clearance and related services
- Process your documents and requests
- Communicate with you about updates or requirements
- Improve website performance and support
- Maintain platform security
- Comply with legal and regulatory obligations
5. How We Protect Your Information
We use technical and organizational measures to safeguard your information, including secure website connections, controlled data access, and safe storage practices. While no system is completely risk-free, we take reasonable steps to protect your data.
6. Data Retention
We retain information only as long as required to:
- Provide our services
- Meet legal and regulatory obligations
- Maintain internal business records
Once data is no longer needed, it is deleted or anonymized securely.
7. Your Rights
Depending on applicable laws, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion when legally permitted
- Receive information about how your data is used
Some requests may not be fulfilled if they conflict with customs or regulatory requirements.
9. External Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of those external websites.
10. Updates to This Policy
We may update this Privacy Policy when necessary. Any changes will be reflected in the “Last Updated” date.
