Terms & Conditions

1. Introduction

These Terms & Conditions outline the rules and expectations for using our website. By accessing the site, you agree to comply with these terms.

2. Use of the Website

You may use the website to submit information, upload documents, track your requests, and communicate with us. You agree not to:

• Disrupt or harm the website
• Upload misleading or harmful files
• Use the Services for illegal purposes
• Misrepresent your identity or authority

3. Information You Provide

You are responsible for ensuring the information and documents you submit are accurate, complete, and legitimate. Incorrect or incomplete submissions may result in delays or service issues.

4. Service Availability

We aim to keep the website accessible at all times, but occasional maintenance or technical issues may occur. We may update or modify features without prior notice to improve user experience.

5. Fees and Payments

If any service requires payment, you will be informed clearly before any charges apply. Payments must be made on time to avoid delays in the processing of your request.

6. Communication

By using the website, you agree that we may contact you when necessary for:

• Missing documents
• Clarifications
• Shipment updates
• Service progress

You must provide accurate and reachable contact information.

7. Third-Party Services

Our website may include links to external sites such as government portals or shipping companies. We are not responsible for the content or policies of those sites.

8. Intellectual Property

All website content—text, design, layout, branding, and tools—is owned by us and may not be reused without written consent.

9. Limitation of Liability

We are not liable for:

• Delays caused by customs authorities or third parties
• Technical problems or downtime
• Issues caused by incorrect or incomplete information provided by the user
• Decisions or actions taken by external organizations

10. Termination

We may restrict or terminate your access if we believe these Terms & Conditions have been violated. You may stop using the website at any time.

Your use of the website is at your own discretion.

11. Changes to These Terms

We may update these Terms & Conditions from time to time. Updates will be reflected in the “Last Updated” date.